Customer Relation Advisor – Head Office Cavan

As a Customer Relations Advisor, you’ll be challenged daily dealing with varying queries in a timely and efficient manner. This is a fast-paced environment, and this role is constantly changing with our customer’s needs. You will work with your manager and team to meet and exceed targets. We support our colleagues with learning and development so that they are proficient in all aspects of their roles.

Drive for Results – This role will bring a strong level of ownership for your personal success in reaching your SLAs daily. You will go the extra mile to find creative solutions to accommodate customer requests and as part of your roles in this project, you will answer inbound calls and emails from customers in an efficient and timely manner. You will negotiate to provide information and find solutions for customers and do so with the highest standards of professional customer care. You will also be responsible for issuing of quotations and subsequent job scheduling.

Communication – You should be able to communicate effectively and efficiently with all our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound and Outbound calls, Chat and Email channels.

We are looking for you if you find yourself constantly striving for more and doing your best every day to achieve excellent results.

Candidates will require the following essential criteria.

• Self-motivated
• Excellent written and communication skills while working within an interactive team environment
• Proficient in MS office & other software programs
• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Applicants must have the ability to work on their own initiative and as part of a team.
• Fluency in English
• Previous customer service experience
• Excellent problem-solving abilities

Desirable Criteria.

• Empathetic and can communicate in a caring and friendly manner
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environment
• Strong team spirit with a passion and drive to help users and to deliver the best customer experience

Some of our Benefits on offer:

• Attractive Salary
• Attractive Welfare benefits, such as Healthcare, Sick Pay, PRSA, Life Assurance, T & C apply
• Continual Professional Development
• Free Onsite parking
• Friday early

Please apply with CV & cover Letter

If you are interested in any of the above positions, please get in touch with us by filling out the form below.