App Support Assistant – Head Office Cavan

As an App Support Assistant, you’ll be challenged daily dealing with varying queries in a timely and efficient manner. This is a fast-paced environment, and this role is constantly changing with our Group’s needs. You will work with your manager and team to meet and exceed targets. We support our colleagues with learning and development so that they are proficient in all aspects of their roles.

Drive for Results – This role will bring a strong level of ownership for your personal success in reaching your SLAs daily. You will go the extra mile to find creative solutions to accommodate requests as part of your role

in this project. You will negotiate to provide information and find solutions for the Group and do so with professionalism. You will also be responsible for Importing Assets for our field technicians (training provided), App testing and some low level technical support / assistance to end users.

Communication – You should be able to communicate effectively and efficiently with all our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound and outbound calls, chat and email channels.

We are looking for you if you find yourself constantly striving for more and doing your best every day to achieve excellent results.

Candidates will require the following essential criteria. 

• Excellent problem-solving abilities
• Data Cleansing – High MS Excel Knowledge is a must
• Testing new software for bugs and feature improvements
• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Self-motivated but willing to take instruction
• Can work as part of a Team – Previous experience not required but desirable
• Ability to work on Multiple Projects

Desirable Criteria. 

• Empathetic and can communicate in a caring and friendly manner
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environment
• Strong team spirit with a passion and drive to help users and to deliver the best customer experience

The Package:

• Competitive salary depending on experience
• Welfare Package – Pension, Health Insurance, Life Assurance
• Free employee parking
• Friday 3.30pm finish

Please apply with CV & cover Letter

If you are interested in any of the above positions, please get in touch with us by filling out the form below.