As an App Support Assistant, you’ll be challenged daily dealing with varying queries in a timely and efficient manner. This is a fast-paced environment, and this role is constantly changing with our Group’s needs. You will work with your manager and team to meet and exceed targets. We support our colleagues with learning and development so that they are proficient in all aspects of their roles.
Drive for Results – This role will bring a strong level of ownership for your personal success in reaching your SLAs daily. You will go the extra mile to find creative solutions to accommodate requests as part of your role
in this project. You will negotiate to provide information and find solutions for the Group and do so with professionalism. You will also be responsible for Importing Assets for our field technicians (training provided), App testing and some low level technical support / assistance to end users.
Communication – You should be able to communicate effectively and efficiently with all our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound and outbound calls, chat and email channels.
We are looking for you if you find yourself constantly striving for more and doing your best every day to achieve excellent results.
Candidates will require the following essential criteria.
- Excellent problem-solving abilities
- Data Cleansing – High MS Excel Knowledge is a must
- Testing new software for bugs and feature improvements
- Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Self-motivated but willing to take instruction
- Can work as part of a Team – Previous experience not required but desirable
- Ability to work on Multiple Projects
Desirable Criteria.
- Empathetic and can communicate in a caring and friendly manner
- Strong time management skills and motivation to exceed expectations
- Enjoy working in a fast-paced environment
- Strong team spirit with a passion and drive to help users and to deliver the best customer experience
The Package:
- Competitive salary depending on experience
- Welfare Package – Pension, Health Insurance, Life Assurance
- Free employee parking
- Friday 3.30pm finish
Please apply with CV & cover Letter
If you are interested in any of the above positions, please get in touch with us by filling out the form below.
Testimonials
Testimonials
I recently had Apex Fire update our fire protection system in my business, and I couldn't be more impressed with their service. From the initial consultation to the final installation, their team demonstrated exceptional professionalism and expertise . They tailored the system to meet our specific needs and ensured everything was up linked in with the Shopping Centre's detection system . Knowing that Apex Fire is safeguarding our property gives me immense peace of mind. Highly recommended!
We found the amount of detail covered was excellent. The walkabout of our Care Home to recognise the built in fire protection that is present coupled with the demonstration in the use of evacuation equipment and fire extinguishers was particularly effective for all that attended. We as staff can apply everything to real life situations– We now feel a lot more prepared. We really appreciate your service and support.
We have been customers of Apex Fire for many years and during that time the service provided by them has been nothing but first class. Everything we have required from them, be it the annual service of our equipment to upgrading and installation of new equipment has always been carried out swiftly and in a very professional manner. The Apex Fire staff who we deal directly with onsite here in Paul St have always been extremely professional in carrying out their duties and are always nothing but helpful. We also receive training in relation to the use of fire extinguishers, this training has always been carried out in a very professional manner.
‘I have used Apex on a number of projects and always found them dependable and reliable in installing Fire alarm system in accordance with code and to follow through on certification at the end of the commissioning stage’ Ronan Clarke Chartered Engineer
Apex Fire provide an excellent integrated service for our Corporate Head office delivering first class professional service in all areas of fire safety.
To whom it may concern. I had been dealing with APEX FIRE for over 10 years in a previous organisation and found them to be a courteous and very professional organisation that offered competitive rates without ever comprising on the quality of the equipment they supplied. When I started as general manager in my current role I sought the services of APEX FIRE to look after our needs and I guess that is the biggest compliment I can give the organisation.